The Network Operations and Services Center (NOC) provides 24/7 service as the first and primary point of contact for all new incidents.
The Network Operations and Services Center provides network and alarm monitoring, configuration, fault and performance management services.
All of the staff are experienced telecom engineers with over 10 years working experience with various technologies. Our employees are multilingual and can communicate at minimum in English, Estonian and Russian languages.
Our Network Operations and Services Center operates all the high level services listed here below:
Primary contact point to all of our customers
Dispatching and coordinating the onsite support teams
Alarm acknowledgement and identification of relevant involved parties
1st line troubleshooting, 2nd and 3rd/4th level support
Hardware logistics services
Monitoring, alarm, configuration, fault and performance management
Languages: English, Russian and Estonian.
Average monthly volume for our service centers:
850 trouble tickets
2500 work orders
1200 sites under monitoring
6500 network elements under monitoring
650 incoming calls with less than 20 seconds waiting time
Today, our The Network Operations and Services Center serves leading national operators and telecom equipment vendors in several countries.